I setup, deployed and help customized an on-premises Genesys PureConnect Contact Center for a large corporation in year 2020-2021. The project cost about MYR 2.5 million, and now they call it end of life. What an experience.
When was the PureConnect End Of Life announcement made?
The announcement was made in May of 2022. With all of the updates that come with all of the technology our clients utilize it is possible that the announcement was missed. We will continue to notify, consult and educate our clients on options for the foreseeable future.
What does this mean for our Contact Center who uses Genesys PureConnect?
You and your contact center will continue to be supported on PureConnect through the end of July, 2025. You are eligible to move to another solution like Genesys Cloud CX or Genesys Multicloud CX. You can continue to use PureConnect while working with InflowCX to migrate to another solution. Some important dates/timelines to consider regarding PureConnect:
- There will be limited product releases until 2024
- You can add more capacity for your business needs until 2024
- Support will continue until July 2025
What about further feature development or third-party integration support for
PureConnect products going forward?
There will be minimal releases and upgrades on PureConnect through December 2023. We will continue minimal releases and upgrades on the platform through December 31, 2023. Starting January of 2024 there will be zero innovation or new releases on PureConnect.
What about bug fixes for PureConnect, where does that fall in the timeline?
Bug fixes and patches will continue to be released through July 2025, this is considered part of the support package.
What happens to our PureConnect system as of July 2025?
PureConnect On-Premise Customers: Your license will stop working when the license keys expire. However for perpetual premise customers the system can continue to be used however you will not receive bug fixes or support after July 2025.
PureConnect Cloud Customers: The platform will be shut down and any users on this platform will be de-activated. The system will cease to operate.
